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Destinations We ship to any address inside Canada, the U.S.A., Mexico and Puerto Rico. If you would like us to ship to an address outside that area, please contact us.
Order processing We will process your order within 2-3 business days. If, for any reason, it takes us longer to process your order, we will notify you by e-mail. Business days are Monday through Friday, excluding major U.S. and Japanese holidays. If you do not receive your order within the appropriate timeframe, please e-mail us.
Shipping method and approximate delivery time
* Depending on the weight of the shipment, we decide to ship either with Global Express Mail (EMS) (usually for smaller shipments) or to ship with UPS Supply Chain Solutions (usually for larger orders). That way, we ensure to always apply the most economical shipping method and save you money on shipping costs. Shipping rates (see below for rates reference table) Our shipping rates are generally weight-based; volume-weight may be considered when items are light, but big or bulky. The weights of all items are listed in the detailed item-description pages. Consistent with policies of the shipping companies we use, all weights will be rounded up to the next half or full kilogram, depending on the total weight of the shipment and the shipping method you choose. Shipping costs calculated during checkout are estimated costs. With the order confirmation, you will receive a fixed price for shipping and handling. Please note that shipping rates are subject to change without notice.
Bulk shipping at lower costs can be arranged for large orders. If you are interested in having your order shipped by shared air-freight or shared ocean-freight, please contact us.
Import duty Import duties are determined by the country that the product is shipped to, that is, its destination. We do not have any influence on the enforcement of those duties and bear no responsibility for them. Many countries, such as the U.S.A., do not impose import duties on the products we sell. However, if import duties were demanded, it would be your responsibility as the buyer to pay those duties and all associated fees in accordance with the laws and regulations of the destination country. Shipping & handling rates reference table The
shipping rates in this table are estimates only. They can help you to
determine the approximate shipping & handling cost for any given item on our
website. To do so, you need to add-on about 30% of the item weight for
packaging. The weight of an item is listed in the detailed
item-description page.
Shipping Method: Expedited (from Japan)
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