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Q:
How do your prices compare in the market? |
| We believe that our prices
are very competitive. Due to excellent, long-standing
working-relationships with Japanese manufacturers and significant
storage capacity, we are able to provide rapid, reliable delivery of
almost any item available in the Japanese marketplace at deep
discounted prices. Keep an eye out for our clearance items.
Depending on the items and quantities sold, discounts can range from
30 to 70% of the normal wholesale price. Click
here to enter our clearance department. |
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Q:
Are you a wholesaler or a retail store? |
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We
specialize in wholesale trade. Listed
prices are wholesale prices. The minimum order value is US$50. |
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| Q:
What methods of payment do you accept? |
We accept credit card
payment (Visa, Mastercard, Discover, American Express) and Paypal.
All payments must be received in full
before orders will be shipped.
Sending funds by PayPal. Our PayPal payment address is paypal@japan-toys.com.
You need to have an account with PayPal in order to use this
service. For details please visit PayPal's website at http://www.paypal.com |
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| Q:
Do you have a minimum order value? |
| Yes; the minimum
order value is US$ 50. However, this rule does not apply if some of your
ordered items are out of stock and therefore your total drops below
US$ 50 |
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| Q:
How does the ordering process work? |
Browse our website and
click the "Add to cart" button for items you would like to
purchase. The shopping cart window will pop up.
Repeat this for as many items as you want. You can delete items
at any time.
Click the "Check Out" button after you place all items in
the shopping cart.
Agree with Terms and Conditions and Go To Next.
Sign up as a member or skip the registration and Go To Next.
Fill out the order form and Go To Next. Make sure to enter the
correct shipping and e-mail addresses.
Double-check your order information and confirm the order.
You will receive an automatic order confirmation per e-mail after we
receive your order.
After a maximum of 2-3 business days (usually the next business day),
you will receive the final order confirmation. Just at this
point we will charge your credit card and mail your shipment after
card approval. If you decided to use PayPal or wire transfer the
funds, we will mail out your shipment as soon as we receive payment in
full. |
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| Q:
How fast do you process my order? |
| It will take no longer than
2-3 business day to process your order. Usually, you will
receive an order confirmation at the next business day. We will
than mail your shipment immediately after payment is received. |
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| Q:
How long does it take until I receive my order? |
| This depends on the
shipping method you choose. Please refer to our Shipping
page for details. Add-on 2-3 business days to the shipping
time for order processing. |
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Q: Can I
pre-order items that are not available for sale yet? |
Yes, you can. Select the item from
the pre-order menu and check out following the instructions on the
screen. We will charge a
deposit of 35% of the total product value. Only after
receiving your deposit we can confirm your pre-order status.
If you decided to cancel or to downsize your pre-order after it is
confirmed, we reserve the right to convert the downpayment into a
cancellation fee.
You cannot combine different items in a single pre-order or combine a
pre-order with a regular order. We will ship pre-ordered items
as they arrive in our warehouse; we will not combine different
pre-ordered items and than ship them together.
We only work with reliable and trusted suppliers and partners;
however, it can happen that pre-ordered items do not arrive in time or
in sufficient quantities. Situations like this, which are
somewhat typical to the Japanese toy market, are beyond our control
and we ask you for you understanding should that ever happen to your
pre-order. You can be assured that we do everything possible so
that you can receive your pre-ordered items on-time and in the desired
quantities. |
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| Q:
Where do you ship from and how much is shipping & handling? |
We ship out of our warehouse in Osaka, Japan. All items are imported from Japan and
are in their original packaging.
Costs for shipping & handling depend on the shipping method you
choose. For details on available shipping methods and costs
please visit our Shipping section. |
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| Q:
Are there import duties on my items? |
| Import duties are
determined by the country that the product is shipped to, that is, its
destination. We do not have any influence on the enforcement of those
duties and bear no responsibility for them. Many countries, such as
the U.S.A., do not impose import duties on the products we sell.
However, if import duties were demanded, it would be your
responsibility as the buyer to pay those duties and all associated
fees in accordance with the laws and regulations of the destination
country. |
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| Q:
Are there special requirements for Canadian customers? |
A Goods and Service Tax (GST) applies to all goods imported into Canada and is assessed at
6% on the duty paid value of the goods. The GST is a tax on final consumption and only the final non-commercial consumer ends up paying it. All businesses registered for GST may claim back all GST they paid which relates to a commercial activity.
Depending on the size of the shipment and the chosen shipping method, we, the seller, may be required to pay GST when importing goods into Canada. This is mostly the case for larger shipments that weight more than 10 kg. In those cases, we work with UPS Supply Chain Solutions as a shipping company and import broker and the GST will be added to the selling price of the goods.
There is however, a “Flow through credit” of the GST, which may be claimed back by the Canadian customer provided they are GST registrants. It would require that we give the Canadian customer a copy of the customs entry to prove the GST paid. |
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| Q:
Can we return purchased items? |
Orders must not be returned, neither partially nor fully.
We do our very best to offer all items at the lowest price possible
and can therefore not accept returned items. However, we will
work with you if items are damaged during transport. We purchase
shipping insurance for each package we ship. If you notice that
packages that you receive have extensive outside damage, please
immediately notify the carrier and follow the carrier's
instructions. If items are also damaged, please notify us as
soon as possible, but no later than 7 days after you receive the
items. If possible, take photos that show the damage and e-mail
them to us. Based on the information we receive from you and
from the carrier, we will determine how to compensate you at
reasonable terms.
If you return your order without our permission, we reserve the right to charge for the shipping portion of the order and for a 30% restocking fee for the
products. |
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| Q:
What happens if I receive the wrong items? |
| First, please accept our
apologies. Second, contact us within 7 days after receipt of the
shipment and let us know what you did and did not receive. We
will then double-check our records and determine if our mistake caused
the wrong shipment. If yes, we will send you instructions where
to send back the wrong items and replace the missing items at our
costs. We ask you to not ship back any items before receiving
our confirmation / instructions. |
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| Q:
Do you provide shipping insurance for the items you ship? |
| Yes, we buy insurance for
each shipment. |
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| Q:
I would like to place a very large order and I am wondering if you can
offer less expensive shipping options? |
| Shipping
costs may be lower for large purchases. The automated shipping
cost calculator that runs on this website does not reflect whole-container
or shared-container shipping costs. We encourage you to contact us
for special container-shipping arrangements. |
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| Q:
I live in a country that you do not ship to. How can I purchase
your items? |
| Click
here to go to Maruzen's international site and to buy the items
there. |
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