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Destinations We ship to any address inside Canada, the U.S.A., Mexico and Puerto Rico. If you would like us to ship to an address outside that area, please contact us.
Order processing We will process your order within 2-3 business days. If, for any reason, it takes us longer to process your order, we will notify you by e-mail. Business days are Monday through Friday, excluding major U.S. and Japanese holidays. If you do not receive your order within the appropriate timeframe, please e-mail us.
Shipping method and approximate delivery time
* Depending on the weight of the shipment, we decide to ship either with Global Express Mail (EMS) (usually for smaller shipments) or to ship with FedEx International Economy (usually for larger orders). That way, we ensure to always apply the most economical shipping method and save you money on shipping costs
** Priority service
is very fast; it takes only 2 business days from door to
door. At the same time, shipping costs are about 50-60%
higher than costs for Expedited shipping.
Shipping
restrictions due to the Covid-19 situation: Due to shortages
in intercontinental air-cargo capacities, our regular
Expedited shipping methods have been suspended as of
April 1, 2020. The currently only available shipping
option is FedEx International Priority (see table above
for details). Depending on availability, spot-rates may
be offered by FedEx. By past experiences, spot-rates
can save up to 35% on regular Priority shipping rates.
If shipments reach the required size/weight threshold
for spot-rate eligibility, we will automatically request
the spot-rate at FedEx. Shipping rates (see below for rates reference table) Our shipping rates are generally weight-based; volume-weight may be considered when items are light, but big or bulky. The weights of all items are listed in the detailed item-description pages. Consistent with policies of the shipping companies we use, all weights will be rounded up to the next half or full kilogram, depending on the total weight of the shipment and the shipping method you choose. Shipping costs calculated during checkout are estimated costs. With the order confirmation, you will receive a fixed price for shipping and handling. Please note that shipping rates are subject to change without notice.
Bulk shipping at lower costs can be arranged for large orders. If you are interested in having your order shipped by shared air-freight or shared ocean-freight, please contact us.
Import duty Import duties are determined by the country that the product is shipped to, that is, its destination. We do not have any influence on the enforcement of those duties and bear no responsibility for them. Many countries, such as the U.S.A., do not impose import duties on the products we sell. However, if import duties were demanded, it would be your responsibility as the buyer to pay those duties and all associated fees in accordance with the laws and regulations of the destination country. Shipping & handling rates reference table The shipping rates in this table are
estimates only. They can help you to determine the
approximate shipping & handling cost for any given item on
our website. To do so, you need to add-on about 30% of the
item weight for packaging. The weight of an item is listed in
the detailed item-description page.
Shipping
Method: Expedited (from Japan) (currently not available) Priority
service available only. Shipping cost will be appr.
50-60% above Expedited costs.
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